The support layer built for your patient volume
A staffed support desk that keeps patient questions moving, with the tools and workflows to support your program at any scale. Use our team, your own agents, or a combination of both, all working from the same system.
Support
Software + people- Admin portalThe operational console behind the agentOurs
- Customer support agentsDedicated patient fulfillment supportYours or ours
The operational console behind your program
Give your team visibility and control across the patient experience, from ticket queues and account troubleshooting to order status, refunds, reships, and escalations. Everything support needs to resolve issues without relying on us.
Optional
The support layer behind every order
Our agents monitor your support inbox and handle the fulfillment, account, and troubleshooting issues that keep patients moving through your program.
What our agents cover
- Fulfillment supportResolve shipping, delivery, order status, and other fulfillment issues.
- Account troubleshootingHelp patients resolve payment, account, and profile issues.
- Refill supportHelp patients work through reorder and refill issues so they can stay on track.
- Support inbox managementMonitor your designated support inbox and handle incoming patient requests.
We know what your business needs. We built the stack to match.
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Consumer Brands
You have the customers and the brand they trust. We add the healthcare infrastructure behind the scenes, giving you a way to expand into a new category without becoming a pharmacy.
Turn your audience into a new revenue stream.
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MedSpas & Clinics
You have the patients and the providers to prescribe for them. We add the pharmacy, support team, and a provider portal, and the records stay yours to own and control.
Your patients. Your records. Our pharmacy.
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Telehealth
You already have the audience, the care model, and the patient relationship. We add the fulfillment infrastructure and support team to expand your offerings and create more revenue opportunities.
Add fulfillment. Control your margin.
See your numbers
Create a partner account and run your own volume and dose mix through the configurator; the vial price and the partnership terms are inside. If you would rather start with a conversation, book a demo and bring whoever holds the veto.